Frequently Asked Questions
Find answers to the most common questions about Kitsu District orders here.
What types of masks does Kitsu District offer?
Kitsu District offers a selection of animal masks inspired by foxes, cats, wolves, kitsune, and other creatures.
They can be used for cosplay, therian communities, Halloween, conventions, photo shoots, costumes, or simply to complete an animal-themed style.
Are the masks suitable for adults?
Most of our models are designed to fit teenagers and adults.
As features may vary between models, always check the product information on the product page before ordering.
How does the mask stay on the face?
The fastening system depends on the model.
Most of our masks have a tie or elastic strap placed around the head.
When specific information is needed, it is indicated directly on the product page.
Can I see the different available colors?
Yes. The available colors are directly accessible on each product page.
Simply select the desired color before adding your mask to the cart.
The photographs also allow you to visualize the different models and colors offered.
What are the delivery times?
Delivery times depend on the product and destination.
An estimate is provided during the order process, and tracking information is sent as soon as the package is shipped.
We work with various logistics partners to deliver orders directly to the address provided at the time of purchase.
How do I track my order?
Once your order has been shipped, you will receive a tracking number allowing you to track its progress.
The information will be sent to the email address used when placing your order.
Can I change my address after ordering?
Contact us as soon as possible after placing your order.
If it has not yet been submitted for preparation, we will try to change the address.
Once the order has been prepared or shipped, we cannot guarantee that a change will still be possible.
Can I cancel my order?
If you wish to cancel an order, please contact us quickly.
If preparation or shipping has not yet begun, we will do our best to process your request.
What if my product arrives damaged or there is a problem?
Contact our customer service, specifying your order number and, if possible, attaching photographs showing the problem.
We will review the situation to find a suitable solution.
Can I return a mask?
Return conditions depend on our returns and refunds policy.
Consult the Returns and Refunds page for applicable conditions before making a return.
How do I care for my mask?
To best preserve the mask's appearance:
- avoid machine washing;
- avoid prolonged exposure to humidity;
- gently clean small marks by hand;
- allow to air dry naturally;
- store it in a dry place away from heat.
As materials may vary between models, always prioritize gentle cleaning.
How to contact Kitsu District?
You can contact us from our Contact page.
Remember to include your order number when your request concerns a purchase so that we can find your file more quickly.