Delivery

We do our utmost to ensure your Kitsu District order arrives in the best condition.

Order Preparation

Once your order is confirmed, it is sent for preparation.

Once your package has shipped, you will receive an email with the available tracking information.

Delivery Times

The applicable delivery time for your order is indicated before you confirm your purchase.

Delivery times may vary depending on the product, destination, and available shipping method.

When multiple items are ordered, they may sometimes be shipped separately.

Order Tracking

As soon as a tracking number is available, it is sent to the email address used during the order.

There may be a short delay between the creation of the tracking number and the appearance of the first shipping information.

Delivery Address

It is important to carefully check your address before confirming your order.

If you notice an error after your purchase, please contact us as soon as possible.

If the order has not yet been sent for preparation, we will do our best to make the change.

Once the order has been prepared or shipped, we cannot guarantee that an address modification is still possible.

Package Not Received

If tracking indicates an anomaly or if your package has not arrived within the time announced when ordering, contact our customer service department with your order number.

We will check the situation to find a solution.

Damaged or Incorrect Product

If your product arrives damaged, has a defect, or does not match your order, contact us quickly with:

your order number, a description of the problem and, if possible, several photographs of the product and its packaging.

We will examine your request to propose a suitable solution.

Need Help?

Contact: kitsudistrict@gmail.com