Returns and Refunds
We want you to be satisfied with your Kitsu District order.
If you wish to make a return, here are the applicable conditions.
Right of Withdrawal
In accordance with the regulations applicable to distance selling, you generally have a period of 14 days from the receipt of your order to inform us of your decision to withdraw, without having to provide any justification.
To exercise your right of withdrawal, contact us at:
indicating your order number and your clear intention to withdraw.
After informing us of your decision, the product must be returned within the applicable legal deadlines.
Return Conditions
To preserve the value of the product as much as possible, we ask you to handle it only to the extent necessary to verify its nature, characteristics, and functioning.
The product must be returned with its accessories and, where possible, in its original packaging.
Excessive handling resulting in a depreciation of the product may affect the refunded amount in accordance with applicable regulations.
Return Costs
Except in the case of a defective, non-conforming, or incorrect product on our part, the direct return costs are borne by the customer.
Never return a product without contacting us first.
We will provide you with the appropriate return instructions and address for your order.
Damaged, Defective, or Incorrect Product
If you receive a damaged, defective, or different item from the one ordered, please contact us as soon as possible.
Indicate your order number and attach several photographs clearly identifying the problem.
After verification, we will offer you a suitable solution in accordance with your rights.
Refund
When the refund conditions are met, the refund is made via the payment method used during the order.
As part of the legal exercise of the right of withdrawal, the refund is made within the deadlines provided by the applicable regulations. It may be deferred until the returned product is recovered or until proof of its shipment is received when permitted by law.
Depending on your bank or payment method, additional time may be required before the amount appears in your account.
Exchanges
If you wish to change the model or color, please contact us.
Depending on the order status and availability, we will suggest the most suitable solution.
Contact
For any request regarding a return or refund:
Always remember to specify your order number.